Refund policy

Returns and refunds

For order or product issues, email info@paperun.co.nz with your order number, a description of the issue and photos where helpful.

Change of mind

We do not accept returns, exchanges or refunds for change of mind, over-ordering, or choosing an unsuitable size or model where the supplied product matches its description. Please check the specifications and contact us for compatibility advice before ordering.

Faulty, damaged or incorrect goods

If your order arrives damaged, contains an incorrect product, or a product appears faulty or not as described, contact us as soon as reasonably possible. Keep the goods and packaging while we assess the issue. We will arrange an appropriate remedy, including replacement or refund where required by applicable New Zealand law.

Return instructions

Please contact our customer service team before sending goods back. We will provide the appropriate return address, instructions and arrangements for any necessary return shipping. Please do not send returns to an address without first contacting us.

Refunds

Approved refunds are returned to the original payment method where possible. Your bank or payment provider may require additional processing time.

Your rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable New Zealand law, including the Consumer Guarantees Act where it applies.