Terms of service

PaperRun online store terms

Welcome to PaperRun, your New Zealand paper and label supplier. Contact: info@paperun.co.nz.

Products and ordering

Please check product sizes, roll lengths, label quantities, pack sizes and equipment compatibility before ordering. Thermal paper and label products are sold in the pack sizes shown on each listing. Courier labels may be ordered by individual roll. Product and scene images are illustrative; printers, terminals and other equipment are not included unless expressly stated.

Prices and payment

Prices are in New Zealand dollars and include GST unless expressly stated otherwise. Delivery charges and any applicable discounts are shown at checkout before you place your order. Online orders currently receive 10% off products automatically at checkout; shipping is excluded and the offer cannot be combined with other discounts. Payment must be completed before dispatch. Prices may change for future orders; this does not change the agreed price of an accepted order.

Stock and order issues

Orders are subject to stock availability. If we identify a stock, pricing or order issue, we will contact you to resolve it. If we cannot supply an order, we will arrange a refund for the affected items rather than substitute goods without your agreement.

Dispatch and delivery

We dispatch in-stock, paid orders within one business day, Monday to Friday, excluding New Zealand public holidays. Dispatch is the time goods leave us; courier delivery times vary by destination. Please provide accurate delivery details and contact us promptly if a delivery issue arises.

Returns and privacy

Our returns and refunds policy and privacy policy provide further information. We do not accept change-of-mind returns. Contact us about faulty, damaged, incorrect or misdescribed goods so we can arrange an appropriate remedy.

New Zealand law

These terms are governed by New Zealand law. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Consumer Guarantees Act where it applies.