Shipping policy

Shipping and dispatch

PaperRun supplies businesses in New Zealand. Our stock is held in New Zealand and we dispatch in-stock, paid orders within one business day. Dispatch operates Monday to Friday, excluding New Zealand public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Dispatch and delivery are different

Dispatch is when your order leaves us. After dispatch, estimated courier transit times are 2 business days to the North Island and 3 business days to the South Island. These are estimates, not guaranteed arrival dates. We do not promise delivery within 24 hours. Rural or remote deliveries may take longer.

Delivery charges

Standard delivery is NZ$5.75 including GST to the North Island and NZ$11.50 including GST to the South Island. The delivery charge is shown at checkout before payment. The online 10% discount applies to products and excludes shipping.

Ordering and delivery details

Thermal paper and scale or linerless labels are sold in the full standard boxes shown on the product pages. Courier labels are also available by individual roll. Please provide accurate address and contact information, including a suitable delivery location.

Need help?

Email info@paperun.co.nz with your order number for delivery questions, a missing parcel, damage, or an incorrect item. Please keep the goods and packaging while we help resolve the issue. For returns, contact customer service for instructions and the appropriate return address.